Hänel Büro- und Lagersysteme
74177 Bad Friedrichshall
Tel. +49 71 36 / 2 77 0
Fax +49 71 36 / 2 77 33
|»Quality signed and sealed
Hänel – a company committed to top quality
|As a German company we feel very strongly about the motto ‘Made in Germany’. To be competitive globally, it is particularly important to stand out by offering added value in such crucial areas as innovation and quality. |
By our definition, the motto ‘Made in Germany’ stands not only for the manufacturing process, but also for the quality of our sales organization.
Our commitment to quality is therefore our passion. It defines the way we think and act on a daily basis in our design, development and distribution work.
The extent to which we implement this commitment is evident not only in our certified quality management system, compliant with the EN ISO 9001:2008 standard, but also in our daily efforts to optimize internal work processes and improve the flow of information.
The Quality Management Officer for sales (QMO for short) represents senior management and is responsible for assuring that the requirements contained in the 9001: 2008 standard relating to quality management in the sales division are put into practice.
Answering to the Chief Executive Sales, the QMO has the duty and authorization to perform the following activities:
• Assess customer satisfaction and make the sales team aware of customer requirements.
• Provide support and assistance when new procedures and methods are introduced.
• Involve and motivate employees in quality initiatives.
• Give advice and support for error tracking, research into causes and fault analysis.
In other words the QMO is the go-to person for all quality-related concerns.
The position of QMO therefore demands motivation, experience, organizational talent and tenacity, but also the trust of colleagues.